Shipping
Orders ship via standard freight and typically arrive within 2–5 business days after shipment. Orders may ship in one or more portions.
All orders are delivered FCA (Free Carrier, Incoterms® 2020) our Salt Lake City, Utah facility: risk of loss passes to you when products are loaded onto the carrier at our dock. Please inspect your order on delivery and report any discrepancy, damage, or defect to support@paygasus.com before any alterations are made.
International orders
You are the importer of record. Import duties, taxes, and customs/brokerage fees in the destination country are your responsibility and are typically collected by the carrier or customs authority upon delivery — they are not included in your order total. Paygasus handles U.S. export clearance. Insured door-to-door freight (CIP) may be quoted on request via sales@paygasus.com.
Returns
All returns require a Return Merchandise Authorization (RMA) in advance. Contact support@paygasus.com with your order reference to obtain an RMA number and the return shipping address. Returns must include the RMA number and the original invoice or order number; returns without the original invoice number are credited at the lowest published price.
- Returned merchandise must be in resalable condition, in its original packaging.
- A 20% restocking fee applies to returns of unwanted (non-defective) merchandise after 30 days from confirmed delivery.
- Return shipping costs are the customer’s responsibility.
- Non-returnable: discontinued or close-out items, custom-produced products, and products that have been altered.
Warranty & defective products
Warranty claims follow the applicable manufacturer’s warranty and RMA policy. If a returned unit is confirmed defective within warranty, the replacement ships to you by ground at Paygasus’s expense. Expedited replacement shipping, if requested, is at the customer’s cost.
Questions
Contact support@paygasus.com or see our Terms of Sale.