$100B+
Payments
processed
processed
Payments · Public Sector & Utilities
Modern Utility Billing, One Platform
Secure, compliant collection for water, electric, gas, and waste — recurring autopay, payment plans, and budget billing on a platform built for utilities, city, county, and state agencies, special districts, and public sector service providers.
Agencies → one portal
Taxes & assessmentscontrolled
Utilities & watercontrolled
Permits & licensingcontrolled
Court & citationscontrolled
Resident servicescontrolled
● ONE PORTAL · ONE RECONCILIATION
Government-grade by default.
Audited controls · unified collections
The civic layer — proven across government
500+
Municipalities
served
served
1,350+
Cities on
the network
the network
3,400+
Locations across
50 states + DC
50 states + DC
SOC 2
Type II ·
PCI DSS Level 1
PCI DSS Level 1
30
Countries · US · Canada
EU · India
EU · India
Secure public payments
Secure Public Sector and Utility Payments
Public sector and utility payment solutions include gateways and digital payment experiences for billing, collections, and e-government transactions. Paygasus enables payment acceptance for municipalities, utilities, taxes, and community services across online, in-person, and self-service channels, with controls aligned to SOC 2 and PCI DSS requirements.
Accept ACH, cards, and digital wallets in one system, with contactless support where applicable. APIs and connectors integrate with billing systems and resident portals to enable phased modernization without a full system replacement.
Educational Insight
Recurring ACH (autopay) streamlines collections and reduces manual work tied to paper checks and in-person payments. Automated billing workflows improve payment consistency, reduce exceptions, and lower administrative workload across agencies and utilities.
Sales Benefit
Paygasus delivers government-grade security through U.S.-based data centers, SOC 2 Type II and PCI DSS Level 1 certifications, comprehensive audit trails, and transparency-focused reporting. Tokenization and point-to-point encryption protect payment data, and hosted checkout can reduce PCI scope by keeping sensitive data off agency networks.
Key features
Designed for utility payment operations.
Support resident-facing payments, recurring billing, and compliant collection workflows through one secure, connected platform.
Recurring billing
ACH autopay & cards
Automate water, electric, gas, and waste billing with recurring ACH autopay, credit and debit card processing, and mobile payment options across every billing cycle.
Affordability
Payment plans & budget billing
Offer automated installment plans and level billing to help residents manage seasonal usage, improve payment flexibility, and reduce delinquency.
Self-service
Multi-channel acceptance
Collect payments online, through mobile apps, by phone, at staffed counters, and at self-service kiosks with cash acceptance — with instant confirmation across every channel.
Finance & audit
Reconciliation & reporting
Give utility finance teams one source of truth with real-time dashboards, automated reconciliation, and comprehensive audit trails built for accountability and transparency.
Compliance by default
Built for the standards public agencies must meet.
Paygasus supports government-grade payment operations with security controls, audit visibility, data safeguards, and accountability built into the platform from the start — not added later as an upgrade.
Government-grade by default
Security, compliance, and accountability included from day one.
SOC 2 Type II
Aligned controls with annual audits across security, availability, and confidentiality.
PCI DSS Level 1
The highest card-data compliance tier; hosted checkout can reduce agency PCI scope.
U.S.-based data centers
Domestic data residency with redundant failover for service continuity.
Tokenization & P2PE
Point-to-point encryption and tokenization keep sensitive payment data off agency networks.
Section 508 accessibility
Accessible digital experiences for web and mobile resident-facing payment flows.
Audit trails & transparency reporting
Comprehensive trails and reconciliation reporting built for accountability and public transparency.
Modern vs. legacy
Comparison: Paygasus vs. Traditional Public Systems
Compare payment accessibility across channels, deployment speed, reporting and reconciliation, security controls, and total cost of ownership against legacy, fragmented public sector payment approaches.
| Aspect | Paygasus | Traditional |
|---|---|---|
| Compliance | SOC 2 Type II, PCI DSS Level 1 | Basic security |
| Convenience | Online, mobile, kiosk, phone (24/7) | In-person only (business hours) |
| Payment Methods | ACH, cards, mobile wallets, cash kiosks | Cash, checks |
| Reporting | Real-time dashboards, automated reconciliation | Manual processing |
| Experience | Self-service with instant confirmation | Wait times, limited hours |
| Payment Plans | Automated installment processing | Manual tracking |
Ready to modernize your payment infrastructure?
Talk to a specialist →Why Paygasus
Modernize Utility and Government Payments
Paygasus offers a secure payment platform designed for public sector and utility requirements, with infrastructure built to protect data and maintain service continuity.
Impact and Benefits
Expand payment options across modern channels and reduce manual processing with digital payments and recurring ACH. Configurable dashboards and detailed reporting strengthen reconciliation visibility and audit readiness, while 24/7 access provides instant confirmation and a seamless resident experience.
- SOC 2 Type II-aligned controls with annual audits.
- PCI DSS Level 1-compliant processing.
- U.S.-based data centers with redundant failover.
- Section 508 accessibility support for digital experiences.
- Comprehensive audit trails and transparency-focused reporting.
Setup
How to Set Up Utility Payment Processing
Follow these four steps to modernize payment collection for agencies and utilities.
STEP 01
Integrate Gateway
Connect existing billing systems or resident portals to the Paygasus payment platform.
- Billing system sync
- Portal setup
- API orchestration
STEP 02
Set Billing Cycles
Define fee schedules, tax rates, utility billing cycles, and payment plan parameters.
- Fee schedules
- Tax rate setup
- Payment plans
STEP 03
Add ACH
Enable ACH autopay, credit/debit cards, mobile wallets, and kiosk cash acceptance.
- ACH autopay
- Card processing
- Kiosk payments
STEP 04
Monitor
Track payment success rates, collection metrics, and engagement in real-time.
- Success tracking
- Collection metrics
- Engagement
Questions
Frequently Asked Questions
Utility bill payments are the recurring charges residents and businesses pay for essential services — water and sewer, electric, gas, and waste or recycling. Modern utility payment processing accepts these by ACH autopay, card, digital wallet, phone, and kiosk, then posts and reconciles each payment back to the utility's billing system automatically.
A utility payment gateway is the secure layer that connects a utility's billing or CIS platform to payment networks. It authorizes transactions, tokenizes card data so it never touches utility systems, applies SOC 2 and PCI DSS controls, and routes settlement and reconciliation data back to the billing system across online, mobile, phone, and kiosk channels.
Recurring ACH autopay collects each bill automatically on its due date, which removes the manual steps that cause late and missed payments. Paired with payment plans and budget billing, it smooths seasonal usage spikes, improves payment consistency, and lowers the volume of past-due accounts and the manual work tied to collections.
Yes. APIs and connectors integrate with current billing and customer information systems, so utilities can add modern acceptance in phases without a full system replacement. Payments reconcile back to existing records, which keeps finance workflows intact while payment channels expand.
Yes. Resident-facing flows are built to Section 508 accessibility standards, and every transaction is protected by SOC 2 Type II and PCI DSS Level 1 controls, tokenization, point-to-point encryption, and U.S.-based data residency. Hosted checkout keeps cardholder data off utility networks, reducing PCI scope.
Modernize utility collections
Ready to modernize utility payments?
Discover how Paygasus helps utilities and special districts improve resident satisfaction and collection efficiency.